Design Leadership
Design can be a maze, right? But don't sweat it - I've got your back. I work closely with product teams to tackle even the trickiest design problems. My approach keeps the user front and center while making sure we're still hitting those business targets. With a mix of creative thinking, tech know-how, and smart strategy, I'll help get you from point A to point B without all the headaches.
Case Studies
Streamling Success: Managing the Complexities of Billing
The Billing Assignment App revolutionizes OUC's approach, enhancing workflow precision and productivity by tailoring solutions to each billing role, significantly saving time and resources.
Impact
50% increase in to-do completion.
Billing quality and timeliness.
$19K per quarter and $80K per year saved.
Auto assignment eliminates manager involvement.
The OUC Registration Redesign Success
By reimagining the registration process, we not only streamlined account recovery, improving user satisfaction but also achieved remarkable cost savings, marking a milestone in enhancing operational efficiency and user loyalty.
Impact
The redesign had a profound impact, leading to a $100,000 quarterly reduction in vendor costs.
New registration with no impact to customers
Reduction in calls to customer service for account retrieval..
