Hello friends!
The design world is vast…
Let me help you navigate it. I lead product teams through complex design challenges, keeping user needs and business goals in alignment.
Harnessing design to create positive change.
MAY 10th 2024
Another update. Hopefully made it easier to get to make work. Still lots of work not up here but I'm gathering new stuff every day. Stay tuned!
WHAT I DO
Design Leadership
Design can be a maze, right? But don't sweat it - I've got your back. I work closely with product teams to tackle even the trickiest design problems. My approach keeps the user front and center while making sure we're still hitting those business targets. With a mix of creative thinking, tech know-how, and smart strategy, I'll help get you from point A to point B without all the headaches.
WHAT I'VE DONE
Case Studies
Unveiling the Power of Seamless Connectivity
Seamless connectivity and a revolutionized user experience, driving increased engagement and satisfaction. The Quantum Fiber team leveraged innovative approaches to enhance every touchpoint, delivering tangible results and setting new benchmarks in the mobile app landscape.
Impact
Account management
Equipment self installation flows
Network health checks & speed test improvements
Proactive outage alerts
Profile creation and management
Parental controls
Network security
Support & Troubleshooting
Streamling Success: Managing the Complexities of Billing
The Billing Assignment App revolutionizes OUC's approach, enhancing workflow precision and productivity by tailoring solutions to each billing role, significantly saving time and resources.
Impact
50% increase in to-do completion.
Billing quality and timeliness.
$19K per quarter and $80K per year saved.
Auto assignment eliminates manager involvement.
The OUC Registration Redesign Success
By reimagining the registration process, we not only streamlined account recovery, improving user satisfaction but also achieved remarkable cost savings, marking a milestone in enhancing operational efficiency and user loyalty.
Impact
The redesign had a profound impact, leading to a $100,000 quarterly reduction in vendor costs.
New registration with no impact to customers
Reduction in calls to customer service for account retrieval..
WHO I'VE DONE IT FOR
Companies
"Fail more often in order to find out what you're capable of learning."
- Milton Glaser -