Orlando Utilities Commission
Serving 300k+ Customers
WHAT I DID
UX Manager
Transformed an organization to user-centered design approach
As the UX Manager at Orlando Utilities Commission, I led digital transformations of the organization to a user centered approach to design. I focused on service design and user-centric practices to create new and compelling experiences for customers..
Responsibilities
Design Leadership
Digital Transformation
UX/UI Design
Service Design
Education & Mentorship
Vendor Management
Delegated Authority
Spearheaded an effort to provide delegation functionaility for large commercial customers
My Role
Design Leadership & Strategy • Service Design • Stakeholder Management
Storm Center
Led a team to design an extreme weather response system for customers and employees
My Role
Design Leadership & Strategy • Service Design • Stakeholder Management
Economic Development
Design a mini-site for Economic Development
My Role
Design Leadership & Strategy • Service Design • Vendor Management
OUC Redesign
Redesigned the OUC marketing website
My Role
Design Leadership & Strategy • Service Design • Stakeholder Management
Pay by Credit Card
Led efforts to integrate new payment system functionality into the myOUC application
My Role
Design Leadership & Strategy • Service Design • Stakeholder Management
PowerPass
Designed a prepay program for OUC customers
My Role
Design Leadership & Strategy • Service Design • Stakeholder Management
